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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers

A) The FlexCard Designer
B) Lightning web components used in FlexCards
C) Newport Design System used in FlexCards
D) The FlexCard Wizard

2. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) Data Maptor
B) Integration Procedure
C) OmniStudio Action
D) Calculation Procedure

3. A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

A) Use existing APEX classes as data sources
B) Implement FlexCards and OmniScripts for the front-end
C) Replace existing APEX using DataRaptors and HTTPActions
D) Create new LWC templates for branding and styling

4. A consultant is working with a client who wants to display specific account information on a Flexcard.
The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to meet the client's requirements?

A) Use Omniscripts to ,,, script that display .. required information
B) Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.
C) Use Data Mappers to transfer and transform the necessary data.
D) Use Integration Procedures to integrate the necessary data

5. A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A) Text Area
B) Input Block
C) Headline
D) Step

Solutions: