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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 2: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 3: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 4: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 5: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 6: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 7: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 8: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 9: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
SAP Certified - SAP Field Service Management Sample Questions:
1. What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
A) Developing a global workforce
B) The need for a proven implementation framework
C) The need for rapid market expansion
D) Navigational support to mitigate complexity
E) Heavy customization
2. Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Standardized framework
B) Integrated toolchain
C) Best marketing practices
D) Expert guidance
E) Customer loyalty programs
3. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) False
B) True
4. What are example use cases for autoscheduling?
There are two correct answers.
A) Suggest a suitable time for a technician's visit
B) Automatic scheduling of new jobs
C) Periodic re-optimization
D) Suggest a matching technician for a single job
5. What is the most common way to create master data in FSM?
Choose the correct answer.
A) By integration with back-end systems
B) By bulk upload with the Data Loader
C) Manual creation in the Master Data module
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,B,D | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: A |
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