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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle | - Service Transition - Service Design - Service Operation - Continual Service Improvement - Service Strategy |
| Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
| Service Management as a Practice | - Role of service management - Concept of best practices in service management - Definition of services and customers |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche der folgenden Verfügbarkeitsverwaltungsaktivitäten? Wird als proaktiv angesehen und nicht als reaktiviert
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung
A) 1 nur
B) 2 nur
C) Keine der oben genannten
D) Beides
2. Die Gruppe, die Änderungen autorisiert, die schneller als der normale Prozess installiert werden müssen, wird als? Bezeichnet.
A) Urgent Change Authority (UCA)
B) Urgent Change Board (UCB)
C) Notfall-CAB (ECAB)
D) CAB-Notfallausschuss (CAB / EC)
3. Welche Art von Verbesserung soll durch den Deming-Zyklus erreicht werden?
A) Rentabilität innerhalb von 12 Monaten
B) Kontinuierliche Verbesserung
C) Schnelle, einmalige Verbesserung
D) Schnell gewinnt
4. Welche der folgenden Methoden kann zum Verwalten eines Vorfalls verwendet werden?
Modell
1. Incident
2. Bekannte Fehleraufzeichnung
A) 2 nur
B) Keines der oben genannten
C) nur 1
D) Beides
5. Wer ist verantwortlich für die Definition von Key Performance Indicators (KPIs) für das Change Management?
A) Der Eigentümer des Änderungsverwaltungsprozesses
B) Der Service-Eigentümer
C) Der Manager für kontinuierliche Serviceverbesserung
D) Der Change Advisory Board (CAB)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
