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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do ITIL practice guides benefit organizations managing digital products and services?

A) By separating product management guidance from service management guidance
B) By supporting organizations in developing product and service management capabilities
C) By defining a fixed maturity level that organizations must achieve
D) By prescribing mandatory tools and technologies for service management

2. Which of the following is a key success metric for the 'acquire' activity?

A) Service performance against the agreed SLA targets
B) Negative impact of changes on service availability and performance
C) Number and impact of incidents and performance deviations
D) Quality of the resources and services outsourced from suppliers

3. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) Vague targets, such as those related to user experience, should be avoided
B) Base the SLA on system-based metrics that are useful to the service provider
C) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
D) The language and terms used in the SLA should be commonly understood by all parties

4. Which of the following BEST describes an outcome in a service relationship?

A) A software product provided to the consumer by the service provider
B) A tangible or intangible deliverable created during a service activity
C) A result achieved by a stakeholder through the use of at least one output
D) A specific task completed by the service provider as part of service delivery

5. How does the 'organizations and people' dimension contribute to effective product and service management?

A) By defining the technologies used to deliver services
B) By managing relationships with external organizations
C) By ensuring skills, culture, and communication support value creation
D) By automating workflows across value streams

Solutions: