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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which can a change schedule be used for?

A) Providing information about deployed changes to help manage incidents and problems
B) Providing a means of initiating and assessing normal changes
C) Speeding up the planning and authorization of emergency changes
D) Tracking and managing improvement ideas from identification through to final action

2. How can service consumers contribute to risk mitigation?

A) By being fully aware of their own requirements for the service
B) Through the provision of services according to predefined needs
C) By ensuring that the service provider has configured correctly its resources
D) By controlling the specific level of risk on the service provider's behalf

3. Which statement about the 'optimize and automate' guiding principle is CORRECT?

A) Activities should be automated before they are optimized
B) Technology eliminates the need for human intervention
C) Automation frees human resources for more complex activities
D) Automation is best applied to non-standard tasks

4. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

A) Service level management
B) Service request management
C) Service configuration management
D) Service desk

5. Which describes the 'plan' value chain activity?

A) It ensures a shared understanding of the current status and vision for all products and services across the organization
B) It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
C) It ensures continual improvement of products, services, and practices across all value chain activities
D) It ensures that service components are available when and where they are needed, and meet agreed specifications

Solutions: