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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workforce Computing Services Portfolio | - Security and endpoint protection services - Managed workplace services - Support and maintenance offerings |
| HP Device Lifecycle Management | - Device refresh and retirement strategies - Asset management and optimization - Device deployment and onboarding services |
| HP Workforce Computing Lifecycle Services Overview | - Customer outcomes and business value - Core value proposition of lifecycle services |
| Sustainability and Modern Workplace Strategy | - Sustainable IT lifecycle practices - Hybrid workforce enablement |
| Selling HP Lifecycle Services | - Identifying customer requirements - Value-based selling approach - Positioning lifecycle services in sales cycles |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question 1
An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)
A. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
B. Generative Al has IT decision-makers questioning where to prioritize budgets.
C. 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
D. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
Question 2
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
A. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
B. HP Device Life Extension always comes with Accidental Damage Protection.
C. HP Device Life Extension supports sustainability RFP requests.
D. HP Device Life Extension can be sold as a stand-alone service.
Question 3
What are the benefits that Premium+ Support provides to customers? (Select three.)
A. 24x7 remote support in all countries where HP provides coverage
B. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
C. Ability to monitor the entire customer fleet of HP and non-HP devices
D. Automated ticketing streamlines & expedites repairs with high-quality support
E. Availability for purchase throughout the entire product lifecycle
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: A,B,C | Question 3 Answer: A,B,D |




