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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP Services can immediately and seamlessly replace your help desk.
C) HP Services can be purchased at extremely discounted prices.
D) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

2. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 90%
B) 22%
C) 55%
D) <10%

3. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) provide customers with return packaging in case they decide to exchange products
B) get installation training to help the customer stay involved in each step of the process
C) get expert supervision while the IT team installs the new devices to ensure it is done correctly
D) achieve global consistency in the installation and setup of devices
E) optimize the customer's IT resources with expert deployment

4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

Solutions: