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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

Question 1

A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

A. warranty Information
B. user testimonials
C. studies and briefs
D. low-cost replacements
E. Informed decisions

Question 2

What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?

A. 200 years
B. 500 years
C. 50 years
D. 20 years

Question 3

What advantage do Original HP PageWide cartridges provide?

A. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
B. They come with a lifetime replacement warranty.
C. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
D. They use proprietary algorithms to help determine print history and print behavior for specific printers.

Question 4

A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
B. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
C. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
D. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.

Solutions: