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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. When would you want to force an application to launch using Rosetta?

A) You want to run a PowerPC-native application on an Intel-based Mac.
B) You want to run an Intel-native application on a PowerPC-based Mac.
C) You want to run a Universal Binary application with PowerPC plug-ins on an Intel-based Mac.
D) You want to run a Universal Binary application on a PowerPC-based Mac.

2. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) Third-party software is working.
B) The original issue has been resolved.
C) No new problems have been introduced during the repair.
D) The computer will continue to function after the repair.
E) The computer falls under service warranty.

3. Why is a systematic troubleshooting approach useful?

A) It gives you precise guidelines for what to charge for repairs.
B) It works when inspiration or experience fails.
C) It provides a telephone support system to help you resolve all issues.
D) It verifies all operating system components are functioning.

4. According to Apple's troubleshooting process, systematic fault isolation is a search procedure that successively eliminates half the system as a possible trouble source.

A) False
B) True

5. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) Thermal failure
B) Firmware v3.0 upgrade required
C) No startup disk found
D) No RAM banks passed memory testing

Solutions: