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Apple 9L0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Preventive maintenance
|
| macOS Installation and Configuration | - System installation and recovery
|
| Macintosh Hardware Service | - Hardware diagnostics and troubleshooting
|
Apple Macintosh Service Sample Questions:
A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE
- A. System Profiler
- B. About This Mac
- C. Apple Support Page
- D. Apple Name Tool
- E. GSX
- F. Console
- G. Service Source
Correct Answer: C,E,G 🗳️
The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.
- A. the EMC number
- B. the model number
- C. the MAC address
- D. the serial number
Correct Answer: D 🗳️
A customer iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?
- A. No
- B. Yes
Correct Answer: B 🗳️
Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE
- A. Network / Internet connectivity issues
- B. Computer does not turn on
- C. Computer does not sleep / wake from sleep
- D. USB and/or FireWire port(s) do not function
- E. Cursor is unresponsive in Finder
Correct Answer: B,C,D 🗳️
You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
- A. Downloads
- B. User's manual
- C. Knowledge Base
- D. Discussions
Correct Answer: C 🗳️
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