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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A) System Profiler
B) About This Mac
C) Apple Support Page
D) Apple Name Tool
E) GSX
F) Console
G) Service Source

2. The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.

A) the EMC number
B) the model number
C) the MAC address
D) the serial number

3. A customer iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?

A) No
B) Yes

4. Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE

A) Network / Internet connectivity issues
B) Computer does not turn on
C) Computer does not sleep / wake from sleep
D) USB and/or FireWire port(s) do not function
E) Cursor is unresponsive in Finder

5. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Downloads
B) User's manual
C) Knowledge Base
D) Discussions

Solutions: