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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) AirPort reception is affected by the display on top of the Mac mini.
B) The AirPort Express Base Station is too far away.
C) The AirPort Express Base Station is not compatible with the Mac mini.
D) The Mac mini must be upgraded to Mac OS X v10.4.7 first.

2. Why is a systematic troubleshooting approach useful?

A) It gives you precise guidelines for what to charge for repairs.
B) It works when inspiration or experience fails.
C) It provides a telephone support system to help you resolve all issues.
D) It verifies all operating system components are functioning.

3. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Reinitialize the hard disk and reinstall the Mac OS.
B) Try to start up from a bootable CD or DVD.
C) Replace the internal hard drive with a known-good hard drive.
D) Replace the logic board.

4. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Downloads
B) User's manual
C) Service manual
D) Discussions

5. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Don't work alone.
B) Touch the computer's metal chassis.
C) Wear a grounded ESD wrist strap.
D) Connect the AC power cord.
E) Wear safety goggles.
F) Remove any metal jewelry.

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