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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of each supported Oceana component.
B) It provides a single location to view the status of the UCM Oceana component.
C) It provides a single location to view the status of Cluster1 components.
D) It provides a single location to view the status of the UAC Oceana component.

2. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A) In the System Manager on the Server Management
B) In the System Manager on the Server Administration under Backup and Restore Job Status
C) In the System Manager on the Avaya Breeze
D) In the System Manager on the Cluster Administration under Backup and Restore Job Status

3. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC communicates with Communication Manager through the DLG Interface in the AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

4. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
B) It is an agent selection component based on attribute matching across all channels.
C) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
D) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

5. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

Solutions: