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Avaya Oceana® Solution Support Sample Questions:

1. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Unified Collaboration Model
B) ORC Rest Service
C) Work Assignment
D) Messaging Service
E) Context Store

2. From where can you change the log-level for Avaya Oceana snap-in components?

A) Breeze Node CLI
B) Avaya Control Manager
C) System Manager
D) Omni channel Data store

3. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) CustomerControllerService
B) AgentControllerService
C) WAlMRestService
D) ORCRestService

4. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Collaboration Administration (UCA)
B) Call Server Connector (CSC)
C) Unified Collaboration Model (UCM)
D) Unified Agent Controller (UAC)

5. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
B) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
C) The customer web chat is connected but there is a problem with the web chat snap-in.
D) The customer web chat is connected but there but no agents available In Avaya Oceana.

Solutions: