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CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. After several workstations received OS updates, users report that their network speeds have dropped. A technician verifies that the network speeds on other workstations are fine. Which of the following would most likely solve the issue on the updated workstations?

A) Rolling back to the previous driver
B) Restarting the router
C) Replacing the network cards
D) Switching the workstations to IPv6

2. Multiple users clicked a phishing link from a compromised email account. The security team isolates and removes the threat. Then, the management team provides security awareness training to the company. What step is this?

A) Provide user education.
B) Perform additional scans.
C) Update the antivirus software.
D) Compile lessons learned.

3. A company wants to provide its employees with devices that align with the company's mission to support open-source projects. Which of the following should a technician recommend?

A) Notebooks with macOS
B) Smartphones with Android
C) Desktops with Microsoft Windows
D) Tablets with iPadOS

4. A support technician receives a call from an upset customer. The customer continually and loudly interrupts the technician before the technician can ask clarifying questions or confirm details.
Which of the following actions should the support technician take to handle the situation effectively and professionally? (Choose two).

A) Apologize for the inconvenience without understanding the issue.
B) Maintain a calm and empathetic tone throughout the conversation.
C) Offer immediate compensation for their troubles without checking policies.
D) Use active listening skills to ensure the customer feels heard and understood.
E) Transfer the call to a manager without addressing the customer's concerns.
F) Confront the customer about their tone and insist on a civil conversation.

5. A technician needs to install Windows 11 on a 4TB SSD. The company requirements state that the drive needs to be partitioned with at least five primary partitions. Which of the following should the technician use? (Choose two.)

A) MBR
B) XFS
C) GPT
D) NTFS
E) APFS
F) FAT16

Solutions: