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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

A) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
B) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
C) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
D) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
E) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports

2. Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified Communications Manager Capacity Tool. Which statement best identifies the differences between these two tools?

A) The Cisco Unified Communications Manager Capacity Tool allows for growth factors to size the system.
B) The Cisco Unified Communications Manager Capacity Tool includes sizing factors for the Cisco Unified Contact Center Enterprise such as outbound dialer ports and mobile agents.
C) The Cisco Unified Communications Sizing Tool provides Cisco Unified Communications Manager cluster sizing guidance.
D) The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.

3. When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?

A) Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.
B) Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.
C) Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.
D) Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.

4. In a Cisco Unified Contact Center Enterprise deployment in which the agents are configured to "auto answer" calls in their agent desk settings, which behavior is expected of the system?

A) If a timed after call work value is set for the system, the system will wait for this timer to expire before sending another call to the agent unless the agent state is changed manually to Available before the timer expires.
B) The system will wait for the agent to enter any required wrap-up code before sending the next queued call to the agent.
C) As soon as the agent hangs up the phone, the next queued call will be sent to the agent regardless of any timed after call work or wrap-up code entry requirement.
D) As soon as the agent hangs up the phone, the agent can change state to Not Ready to prevent being reserved for the next queued call.

5. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Locations define the maximum bandwidth allowed per all calls to and from locations.
B) Regions define the maximum bandwidth allowed per all calls to and from locations.
C) Regions define the maximum bandwidth allowed per call.
D) Locations define the maximum bandwidth allowed per call.

Solutions: