Microsoft Troubleshooting Microsoft Exchange Online - testinsides MS-220 dumps

MS-220 real exams

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Jul 18, 2026

Q & A: 107 Questions and Answers

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With exam prep material that potential test takers can read to understand and prepare for the exam Microsoft supports the Microsoft SMB Enterprise Certification program to certify IT Professionals who successfully demonstrate the knowledge and skills required to support a Microsoft Small Business Server. The Microsoft certification program offers several qualifiers and specializations under it. One of the supporting specializations is an MS-220 certification i.e., Microsoft Exchange Online Troubleshooting. To gain this certification, an individual needs to complete some coursework, exams, hands-on activities, and attend discussions and seminars.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Briefly explain the Objective of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is a certification from Microsoft that certifies you have the skills and knowledge to manage and administer Exchange Server 2010 in your organization.

The Microsoft MS-220 exam is about administering and configuring Exchange Server 2010 for an organization. The exam emphasizes the core tasks required to install and configure Exchange Server 2010, including planning deployment options, installing the required services, configuring message transport and connectors, configuring security features, managing user mailboxes, managing public folders, managing distribution groups and contacts, managing compliance features such as address books and journalism rules. Microsoft MS-220 exam dumps will enhance your skills.

In addition to the core tasks discussed above, candidates must also be able to plan for various administrative scenarios such as decommissioning servers or moving mailboxes between servers. Candidates must also be able to monitor Exchange servers using built-in tools such as the Event Viewer console or using third-party monitoring tools such as System Center Operations Manager.

Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Slow migrations
  • 2. Failed migrations
  • 3. Migration endpoint creation issues
  • 4. Data Consistency Score issues
  • 5. Public folder migration issues
  • 6. Move request analysis
- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Free/busy sharing issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Remote recipient synchronization issues
Topic 2: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Analyze mail flow rules and routing policies
  • 2. Review and interpret message trace results
  • 3. Troubleshoot delivery delays
  • 4. Review and interpret message headers
  • 5. Troubleshoot send and receive issues
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot quarantined messages
  • 2. Analyze spam classifications
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Troubleshoot anti-spam policies
- Troubleshoot Other Mail Flow Issues
  • 1. Identify triggered transport rules
  • 2. Troubleshoot inbox rules
  • 3. Analyze attachment blocking rules
  • 4. Interpret NDR data
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot SMTP relay issues
  • 3. Troubleshoot hybrid mail flow
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot DNS-related issues
Topic 3: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Mail-enabled public folders
  • 3. Public folder access
Topic 4: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. Encryption-related mail flow rules
  • 3. Encryption and decryption issues
  • 4. External recipient access issues
  • 5. Protected message handling
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. Search and purge email messages
  • 3. eDiscovery permissions and actions
  • 4. Mailbox holds and recoverable items
- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention tags and actions
  • 3. Retention age calculation
  • 4. Retention policy application issues
Topic 5: Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Calendar permissions
  • 3. Delegation issues
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Connectivity and Authentication
  • 1. Client access rules
  • 2. Outlook connectivity problems
  • 3. Autodiscover issues
  • 4. Modern authentication issues
- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. ABQ list analysis
  • 3. Device access rules
  • 4. Mobile synchronization logs

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