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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

A) 2 and 3 only
B) 1 and 3 only
C) All of the above
D) 1 and 2 only

2. Which of the following is not a service desk type recognized in the service operation volume of ITIL?

A) Outsourced
B) Centralized
C) Local
D) Virtual

3. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, service desk, request fulfilment, access management, and event management
B) Event management, incident management, change management, and access management
C) Event management, incident management, problem management, request fulfilment, and access management
D) Incident management, problem management, service desk, request fulfilment, and event management

4. Access management is closely related to which other process?

A) Capacity management only
B) Information security management
C) 3rd line support
D) Change management

5. Which function or process would provide staff to monitor events in an operations bridge?

A) Applications management
B) Technical management
C) Request fulfillment
D) IT operations management

Solutions: