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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which statements are wrong? Choose the correct answer.

A) One service call in ERP is always matched to only one assignment in the cloud
B) One service call in ERP is always matched to more than one assignment in the cloud
C) Activities can belong to one service call only
D) Activities can belong to more than one service call

2. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
B) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
C) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
D) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
E) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment

3. Where and how do I create filters for the service calls of my company? Choose the correct answer.

A) You need to create these filters in the ERP backend system.
B) In Workforce Management, you can create new filters for your service calls-queue.
C) You need to create these filters in Administration.
D) All of the Above

4. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.

A) Create a follow-up activity from the Efforts page.
B) Create a follow-page activity from within the service call
C) Create a follow-up activity from the Smart fom page.
D) Create a follow-up activity from the Expenses page.

5. Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.

A) In execution
B) In dispatching
C) Closed
D) In planning

Solutions: