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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?

A) Create a flow to retrieve the opportunity information.
B) Select the latest Opportunities related list as a merge field.
C) Select the Account Opportunity object as a resource when creating the prompt template.

2. When a verified customer in a help center says, "I want to upgrade my service plan," an AI agent needs to complete the following tasks:
- Verify identity and entitlement.
- Create a new quote.
- Calculate a prorated upgrade amount.
- Escalate to an Account Executive (AE) only if the reorder exceeds USD
25,000.
Which type of agent should an AgentForce Specialist build to support this use case?

A) Sales Agent to handle the upsell and large-deal escalation
B) Employee Agent to orchestrate internal logistics and finance
C) Service Agent to resolve the case end-to-end and create a new opportunity for the sales team

3. Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?

A) Case Summaries
B) Case Escalation
C) Service Replies

4. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A) Agent Settings
B) Plan Canvas
C) Event Logs

5. Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web experience. UC uses a Digital Experience site and wants to enable messaging for logged- in users. The customer needs to pass the membership number to the agent for which a pre-chat variable is available. What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?

A) Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.
B) Create an Omni-Channel flow that routes messages to the agent.
C) Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.

Solutions: