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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Configure your self-registrations so that they are automatically approved.
B) Disable the anonymous access option in your DCS application.
C) Configure the self-registrations to restrict registration to only existing Contacts.
D) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

2. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) First Response is due on Friday, 12 noon EST.
B) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D) Resolution is due on Saturday, 2 PM EST.

3. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) Modify the default values in the Capacity fields for the channels.
B) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C) Select the Manage Capacities task.
D) In the Work Assignments section, modify the default value in the Capacity field to a new value.

4. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
B) Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
C) Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
D) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

5. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) a single "publish" action to complete the task
B) moving the application to Staging and subsequently to Production status
C) nothing (DCS applications are always available to all users.)
D) system administrator approval

Solutions: