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Apple Macintosh Service Certification Sample Questions:
1. Which three of the following items are appropriate to use for ESD prevention? Select three.
A) Wireless wrist strap
B) Metal work surface
C) CRT discharge tool
D) Grounded work mat
E) Wrist strap and cord
F) Static shielding bags
2. You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?
A) Do not practice ESD prevention.
B) Use a wireless wrist strap.
C) Use a grounded ESD heel strap.
D) Work on the floor instead of a table.
3. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
A) What type of wireless card is installed in your Mac?
B) Can any other computer successfully join her network?
C) Have you upgraded to Mac OS X v10.7.3?
D) Does your ISP support wireless access to the Internet?
4. Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011
A) Use both hands when removing the battery
B) Squeezing the cell packs
C) Handling by the edges
D) Tightening the battery screws only finger tight
5. When you work at a customer site, you do not need to take any precautions to avoid ESD damage.
A) False
B) True
Solutions:
| Question # 1 Answer: D,E,F | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |




