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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

A) 3 and 4
B) 1 and 2
C) 1 and 4
D) 2 and 3

2. Which statement about safety culture is CORRECT?

A) It encourages collaboration and discourages conflicting opinions
B) It eliminates flaws in a complex system
C) It ensures that people are protected from danger
D) It treats failures as learning and improvement opportunities

3. An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A) Categorize the permanent fix as high-risk technical debt
B) Use ChatOps to escalate the incident more quickly
C) Use AI Ops to detect the incident more quickly
D) Automate the workaround and deliver via self-help

4. A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

A) Increased utilization of every team member
B) Reduced work in progress and improved flow
C) Guaranteed regulatory compliance
D) Elimination of all defects

5. An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A) Use safe-to-fail experiments to collect knowledge
B) Set clear objectives and apply proven best practices
C) Take quick action to stabilize the situation
D) Ask experts to analyse the options and provide a recommendation

Solutions: