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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) Requirements | 30% | - Organizational context and leadership
|
| Topic 2: Operation of the Service Management System | 55% | - Supply and demand processes
|
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?
A) 問題管理
B) 変更管理
C) 可用性管理
D) インシデント管理
2. CobiT の目的は何ですか?
A) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
B) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
C) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
3. プロセスオーナーとプロセスマネージャーの違いは何ですか?
A) プロセス オーナーはビジネス リーダーと直接連携し、プロセス マネージャーは IT 部門内でのみ連携します。
B) プロセス所有者はプロセスの有効性に対して責任を負い、プロセス マネージャーはプロセスの実現に責任を負います。
C) プロセス所有者はディレクター、プロセス管理者はマネージャーです
D) プロセス所有者はマネージャーの証明書を、プロセスマネージャーはプラクティショナーの証明書を持っている必要があります。
4. インシデントの緊急性とは何を意味しますか?
A) インシデントの解決が遅延を許容する度合い
B) IT サービスがインシデントを解決するのに必要な時間
C) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
D) インシデントを処理する際のインシデントの相対的な重要性
5. IT サービス管理の導入を成功させるには何が必要ですか?
A) 特に IT サービス管理活動に運用的に関与する組織内のレベルからの賛同
B) プロセス構造の開発を担当する専門部門の任命
C) 運営スタッフから経営陣まで、組織内のあらゆるレベルの担当者の関与とコミットメント
D) 組織の管理者が実行を強力かつ目に見える形で強制するトップダウンのアプローチ
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
