Who Is Cisco 500-450 Exam Intended For?

This exam is designed for the candidates who are responsible for installing & deploying Cisco Unified CCE solutions. So, on the final test day, you need to have the skills like installing, configuring, setting up, and troubleshooting the Cisco Unified CCE solution. It assesses your readiness for becoming the Cisco Unified Contact Center Enterprise Specialist certified as it is compulsory to have a deep knowledge of the field before taking the 500-450 exam.

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What Are The Topics Covered In The Exam?

The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:

• Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
• Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
• Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).
• Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
• Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
• Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

Cisco 500-450 Exam Syllabus Topics: