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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Request Fulfillment
B) Service Catalog
C) Change Management
D) Incident Management
E) License Management
F) Release Management

2. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk for Internal Service Providers Edition
B) IBM SmartCloud Control Desk
C) IBM SmartCloud Control Desk for Managed Service Providers Edition
D) IBM SmartCloud Control Desk Entry Edition

3. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) control and audit of all hardware assets installations, moves, additions, and changes
C) electronic audit records and electronic signatures
D) ITIL v3 aligned process workflows

4. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an additional 5,000 end user licenses
B) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
C) Build a separate instance of IBM SmartCloud Control Desk
D) Define the new users in the existing IBM SmartCloud Control Desk

5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) There are no special limitations. All required language supports can be installed using the product installation media.

Solutions: