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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A) External consultant
B) Executive coach
C) Executive champion
D) Experience educator

2. According to consumers, what is the MOST important component of the healthcare experience?

A) " Educate me on my condition. "
B) " Listen to me. "
C) " Provide me with information. "
D) " Show me empathy. "

3. Which strategy is MOST effective in engaging physicians in understanding the business case for improving the patient experience?

A) Involving physicians in training and improvement strategies regarding communication in health care
B) Providing recurrent, consistent education and building understanding for such things as pay-for- performance programs and how they may impact them personally
C) Transparently posting physician patient satisfaction data in the organization and creating a competitive environment
D) Implementing a provider compensation program in which service metrics are tied to salaries and physicians are awarded for their patient satisfaction scores

4. Which statement BEST reflects The Beryl Institute's definition of patient experience?

A) The clinical outcome achieved during treatment
B) The efficiency of registration, billing, and discharge processes only
C) The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care
D) The patient's satisfaction score after discharge

5. Which of the following is a primary reason employees resist change?

A) Impact on perception of organization
B) Impact on organizational performance
C) Lack of available resources from organization
D) Lack of awareness of why change is being made

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