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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Edit/Execute
B) Read/Write/Execute
C) Read/Manage/Write
D) Read/Job control/Write

2. Which three features are available in soft-dialer? (Choose three.)

A) List Sharing
B) Wait For Beep Detection
C) Native Voice and Data Transfer (NVDT)
D) Agent Blending
E) Agent Owned Recall (AOR)

3. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Preview Agent License
B) Basic Agent License
C) Common Agent License
D) Predictive Agent License
E) Supervisor License

4. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) six months plus the current month
B) three months plus the current month
C) The current month
D) since the dialer was installed

5. Which command would you use to test event services?

A) check_mts
B) dataclient
C) enclient
D) check_pds

Solutions: