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Achieving the ServiceNow CIS-HR certification can be an important milestone for HR professionals who work with the ServiceNow platform. Certified Implementation Specialist-Human Resources certification can help individuals demonstrate their expertise and commitment to the field of HR. It can also help individuals advance their careers and increase their earning potential. Additionally, organizations that employ ServiceNow HR specialists may prefer to hire individuals who have obtained the CIS-HR certification, as it demonstrates a level of proficiency with the platform.
NEW QUESTION # 15
When does the HR Template populate information on the HR Case form?
- A. When the Opened for person is selected
- B. When the HR Case Type is selected.
- C. When the Assignment group is selected.
- D. When the HR service is selected on the HR Case Creation form.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html
NEW QUESTION # 16
What are the major HR Service Catalog components? (Choose four.)
- A. HR Catalog Item
- B. Matching Rule
- C. HR Service
- D. HR Profile
- E. Assignment Group
- F. HR Template
- G. Record Producer
Answer: A,C,F,G
NEW QUESTION # 17
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
- A. HR Service, Topic Category, COE.
- B. HR Service, Topic Category, Activity Category, Activities, COE.
- C. HR Service, Topic Detail, Topic Category, COE.
- D. HR Service, Topic Detail, COE.
Answer: C
NEW QUESTION # 18
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. You must create a custom ACL to allow the script includes to work.
- B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- C. You must change Scope for the script includes to work.
- D. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
Answer: B
Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
NEW QUESTION # 19
On the HR Case form, some HR Services have associated Response templates. What determines which HR Services have Response Templates?
- A. The User Criteria on the HR Service
- B. The HR Criteria on the Response Template record
- C. The table and conditions on the Response Template record
- D. The HR Criteria on the HR Service
Answer: C
NEW QUESTION # 20
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
- A. HR Case Writer [sn_hr_le.case_writer]
- B. HR Case Reader [sn_hr_le.case_reader]
- C. Profile Reader [sn_hr_core.profile_reader]
- D. Profile Writer [sn_hr_core.profile_writer]
Answer: D
NEW QUESTION # 21
In the base ServiceNow instance, how are User Criteria used?
- A. To control which users can access the HR Service Portal
- B. To control read and write access to Knowledge bases and articles
- C. To control which users can access the HR Case application
- D. To control what a user sees in the information and suggested reading widgets
Answer: B
NEW QUESTION # 22
When the Lifecycle Events application is installed, the LE Admin role is granted to which role?
- A. HR Admin [sn_hr_core.admin]
- B. HR Basic [sn_hr_core.basic]
- C. It is not added to other roles
- D. HR Manager [sn_hr_core.manager]
Answer: A
NEW QUESTION # 23
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?
- A. HR Service, Topic Category, COE.
- B. HR Service, Topic Category, Activity Category, Activities, COE.
- C. HR Service, Topic Detail, Topic Category, COE.
- D. HR Service, Topic Detail, COE.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html
NEW QUESTION # 24
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin can no longer add members to HR groups.
- B. The Admin follows the same process as with any group membership change.
- C. The Admin must impersonate an HR Admin to add members to HR groups.
- D. The Admin must elevate their role to security_admin to add members to HR groups.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 25
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin can no longer add members to HR groups.
- B. The Admin follows the same process as with any group membership change.
- C. The Admin must impersonate an HR Admin to add members to HR groups.
- D. The Admin must elevate their role to security_admin to add members to HR groups.
Answer: A
NEW QUESTION # 26
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
- A. Lifecycle Event type
- B. Fulfiller Instructions
- C. Checklist
- D. Record Producer
Answer: D
NEW QUESTION # 27
At what level is User Criteria set to control who can read and edit knowledge articles?
- A. In the Knowledge Base only.
- B. In either the Knowledge Base or Article.
- C. In the Knowledge Article only.
- D. In the User record.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 28
What kind of records do HR Requests create?
- A. HR Files
- B. HR Cases
- C. HR Problems
- D. HR Incidents
Answer: B
NEW QUESTION # 29
What determines when the HR Chat queue is available?
- A. Schedule field on the HR Profile
- B. Schedule field on the User record
- C. Schedule field on the Queues record
- D. HR Chat is always available
Answer: C
NEW QUESTION # 30
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Earning the CIS-HR certification demonstrates that a professional has the skills and knowledge to implement HR solutions using the ServiceNow platform. Certified Implementation Specialist-Human Resources certification can help professionals stand out in the job market, increase their earning potential, and advance their careers in the HR technology space.
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