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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Where can you find information detailing which software versions are compatible with each other?

A) The IP Office Installation Guide
B) The IP Office Technical Bulletins
C) IP Office Manager Help File
D) IP Office User Guide

2. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
B) Open SysMonitor Trace 20091212 140001, and search for 13:12.
C) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 130001, and search for 13:12.

3. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Restart the one-X Portal service.
B) Add the IP address using one-X Portal CSTA and DSML links.
C) Add the required licenses to the second IP Office.
D) Run a modify to the one-X Portal setup and add the second IP Office.
E) Add a LDAP entry using IP Office Manager to the primary IP Office.

4. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) All cards may not be seated correctly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) You need to buy additional licenses.
D) Embedded Voicemail is not running properly.

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
B) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
C) The 5420 DS is no longer supported.
D) Start the IP Office Manager application.
E) The 5420 DS is corrupted and must be replaced.

Solutions: