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Apple 9L0-010 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mac Product Identification & Architecture | 20% | - iMac, Mac mini, Mac Pro models - MacBook Air, MacBook Pro families - System architecture and components |
| Topic 2: Troubleshooting Methodology | 25% | - Interpreting error codes and logs - Diagnostic workflow and logic - Using Apple Service Diagnostics (ASD) |
| Topic 3: Safety & ESD Protocols | 15% | - Electrostatic Discharge (ESD) precautions - Battery safety and handling - Tool and equipment safety |
| Topic 4: macOS & System Configuration | 15% | - Post-repair verification - System initialization and firmware - Recovery and software restoration |
| Topic 5: Hardware Repair & Replacement | 25% | - Logic board, memory, storage replacement - Display, keyboard, trackpad, battery service - Disassembly and reassembly procedures |
Apple Macintosh Service Certification Sample Questions:
You are replacing a logic board in a Mac Pro. You should handle the board by its _____.
- A. components
- B. edges
- C. connectors
- D. heat sinks
Correct Answer: B 🗳️
Which of the following is ALMOST CERTAINLY a software-related problem?
- A. Single beep at startup
- B. iPhoto quits when launched
- C. No video on display
- D. No Internet connectivity
Correct Answer: B 🗳️
The purpose of Apple's business conduct helpline is to _____.
- A. ask technical support questions
- B. raise a potential business conduct or ethics issue as it relates to Apple
- C. report normal business operational details to Apple
- D. report damaged service parts to Apple
Correct Answer: B 🗳️
Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO
- A. Warranty status
- B. Mac OS version
- C. AppleCare name
- D. Installed memory
- E. Number of USB ports
Correct Answer: A,C 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
- A. What type of wireless card is installed in your Mac?
- B. Can any other computer successfully join her network?
- C. Have you upgraded to Mac OS X v10.7.3?
- D. Does your ISP support wireless access to the Internet?
Correct Answer: B 🗳️




