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Avaya 6207.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Administration | 30% | - Replay, retrieval and export settings - Recording policies and rules - Call capture methods and triggers - User roles and permissions - Quality monitoring forms and scoring - Storage management and retention policies |
| Topic 2: Installation and Deployment | 25% | - High availability and redundancy setup - Licensing and activation - Server and software installation - Post-installation verification - Integration with Avaya Aura Contact Center |
| Topic 3: Security and Compliance | 10% | - Regulatory compliance requirements - Data security and encryption - Access control and audit trails |
| Topic 4: Architecture and Planning | 20% | - Capacity planning and sizing - Avaya Aura Contact Recording (ACR) architecture - Network and protocol considerations - Avaya Aura Quality Monitoring (AQM) architecture - System requirements and compatibility |
| Topic 5: Maintenance and Troubleshooting | 15% | - Software updates and patches - Log analysis and diagnostics - Backup and disaster recovery - System monitoring and logging - Common recording/monitoring issues |
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Allen 
Antonia 
Emma 
Broderick 
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Hubery 
Angelo 
Dunn 
Max 
Glenn 
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