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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Administrative
B) Agent Monthly
C) Agent
D) Job

2. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the account log to see if a supervisor stopped the original job manually.
B) Check the account log to seeifthe user remembered to run the record selection for the linked job.
C) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
D) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
E) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.

3. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Communication Manager (CM) 3.1 or later
B) TN-744-based Call Classifier Cards version "e" or later
C) Avaya Application Enablement Services (AES) 3.1 or later
D) Avaya Enhanced Network Bus Controller (ENBC)

4. Which tool is used to obtain the operation status of the acdmon binary?

A) aodsnapdump
B) dunup_tool
C) acdsnapshot
D) adump

5. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Post update
B) Batch Campaign Update
C) Infinite Job
D) Virtual Agent

Solutions: