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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
B) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
C) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
D) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

2. Which four actions does the REST API for Service Requests (SRs) allow?

A) Update SR assignee
B) Create SR
C) Update SR milestone
D) Delete SR by SR title
E) Delete SR by SR number

3. Which two are true characteristics about the lifecycle of a service request?

A) "Closed" status is set by an automatic job after a specified number of days.
B) If required, users can manually set the "Closed" status for a service request.
C) Users can reopen a service request when the status is set to "Closed".
D) Users can reopen a service request when the status is set to "Resolved".
E) "Customer working" is one of the five seeded status types.

4. Which two options are true about reporting on milestones?

A) No standard reports on milestones are provided.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
D) Administrator-defined milestone data is not included in Analytics.

5. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Contacts
B) Notes
C) Social network
D) Sales opportunities
E) Service requests

Solutions: