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Nokia SDM Certification - CARE Sample Questions:

1. How can the Care Program Manager monitor GCC performance?

A) The Resolve tool provides a report.
B) The Care Program Coordinator provides a report.
C) Via monthly report distributed by GCC Engagement Team in most regions.
D) With the monthly CDB report.

2. What is the purpose of Care Program Management Assessment?

A) Check Care processes' status in specific CT and CaPM's competence level.
B) Check Care Program Manager's competence level.
C) Verify the implementation and execution of the Care processes within certain CT.
D) Accessing the Network Elements under Care.

3. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Ask the CT head to support in finding and correcting possible reasons.
B) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
C) Comment in the report that there have been wrong allocations.
D) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.

4. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
B) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
C) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
D) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.

5. Who is responsible for entering CARE data into NELLE?

A) Cost & Progress Manager.
B) Services Account Manager.
C) Project F&C with the input from CaPM.
D) Care Program Manager.

Solutions: