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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

A) Division of labor
B) Teamwork
C) Segmentation
D) Integration

2. What is the first step of the control process? Choose 1 answer

A) Setting performance standards
B) Taking corrective action
C) Comparing performance against standards
D) Measuring performance

3. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

A) Liaison concept
B) Strategic relationship
C) Tactical strategy
D) Strategic triangle

4. Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

A) Cognition
B) Outcomes
C) Opposition
D) Intentions

5. A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

A) Education and communication
B) Negotiation and reward
C) Participation and involvement
D) Facilitation and support

Solutions: