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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?

A) NPS or CSAT
B) Heuristic analysis
C) User interviews

2. In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker Which additional topics should CK consider before framing the design challenge as a How Might We question?

A) Potential market sire and supply chain costs
B) Business drivers and signals of success
C) Shareholder priorities and design team capabilities

3. A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?

A) Increase positive environmental impact brand awareness
B) Increase online engagement with the company marketing site
C) Increase overall electric vehicle sales by 20% annually

4. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A) Turn the camera off so the audience can focus on the sides presented
B) Ask open ended questions to the audience to maintain their involvement.
C) Unsure half of the meeting time is dedicated to answering questions.

5. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Customize Sales Cloud to mimic existing sales process.
B) Use In-App Guidance and invest in change management.
C) Sync an Excel file with Salesforce Connect.

Solutions: