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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 2: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 3: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 4: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Topic 5: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 6: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 7: Foundations of Organizational Behavior | - Individual behavior in organizations - Definition and scope of organizational behavior - Work attitudes and job satisfaction |
| Topic 8: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
What defines acceptable standards of behavior that are shared by group members?
- A. Group roles
- B. Group norms
- C. Group conformity
- D. Group status
Correct Answer: B 🗳️
A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
- A. Intrinsic reward
- B. Personality reward
- C. Compensatory reward
- D. Extrinsic reward
Correct Answer: D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?
- A. Problem, criteria, and alternatives
- B. Creativity, relationships, and expertise
- C. Situation, attributes, and alternatives
- D. Distinctiveness, consensus, and consistency
Correct Answer: D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?
- A. Direction and challenge
- B. Specificity and feedback
- C. Specificity and encouragement
- D. Challenge and encouragement
Correct Answer: B 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
What is a personal view of how one is supposed to act in a given group situation?
- A. Role conflict
- B. Role perception
- C. Role expectation
- D. Role identity
Correct Answer: B 🗳️
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