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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What BEST defines IT service management?

A) An organization supplying services to only external customers.
B) The implementation and management of quality IT services that meet business needs.
C) The customer of an IT Service provider who defines and agrees the service targets.
D) The resources that are utilized to provide value to customers through services.

2. What should the IT service continuity process primarily support?

A) All the services in the service portfolio
B) Mission critical services at peak business periods
C) Business continuity strategy
D) Critical IT processes

3. Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A) The service owner
B) The process manager
C) The process practitioner
D) The process owner

4. How should entries in the CSI register be categorized?

A) Based on best improvement opportunities in the organization to achieve a competitive advantage
B) Based on small, medium or, large undertakings that can be done quickly, medium term or long term
C) Based on priority, urgency and impact to the business and to all its stakeholders
D) Based on IT service name, cost to the business and expected outcomes to the customer

5. Which is responsible for the production of the service design package (SDP)?

A) Design coordination
B) Service design
C) Service portfolio management
D) Service catalogue management

Solutions: