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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?

A) USB 3.0 provides and accepts greater voltage increasing overall performance
B) USB 3.0 provides parallel processing techniques for optimal speeds.
C) USB 3.0 implements packet compression for fast data transfer
D) USB 3.0 receptacles and plugs have twice as many contacts

2. What must you remember when servicing the flush glass displays on an HP notebook?

A) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.
B) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
C) The webcam module might contain an HP nightlight, and you must order the correct part number
D) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.

3. How can you determine if an inaccessible drive is enabled?

A) Replace the storage device with a verified working device. If it works, the drive is enabled.
B) Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.
C) Press F8 during start up to access safe mode, and run diagnostics.
D) Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled

4. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,

A) Embedded Security
B) Credential Manager
C) BIOS configuration
D) Password Manager

5. You have configured the SATA RAID controller to IDE Emulation mode to perform hard disk self-tests.
What happens if you forget to configure the controller back to RAID mode before loading the operating system?

A) The BIOS detects existing RAID bytes on the hard drives and automatically switches the controller back to ACHI/RAID mode.
B) If the system is configured for RAID 5. it starts up normally, but it recognizes other drives only as logical drives requiring reconfiguration of the RAID.
C) The BIOS detects existing RAID bytes on the hard drives and sends an error code and a message to place the drives back into array mode.
D) The system tries to load the wrong storage driver causing permanent damage and possible data loss.

Solutions: