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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?

A) Close the PMR without asking the customer if there is anything else IBM can help with.
B) Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.
C) Discuss with a coworker as to whether the PMR should be closed.
D) Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.

2. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A) take over / full control
B) chat only
C) view only
D) shared keyboard and mouse

3. What information does the Hours Per Problem (HPP) metric measure? It measures the:

A) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).
B) average number of PMRs handled by the L1 support professional per month.
C) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
D) average number of EPSAR hours on PMRs handled by the L1 support professional.

4. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RTA/1/P;12340B130C702
B) N;RS4/1/P;12340 B130C702
C) N;RTA/1/A;12340B130C702
D) N;RS4/1/A;12340B130C702

5. Which one of the following is a valid format when sending a file to ECuRep?

A) 87876765724config.txt
B) 87876.724.0LDconfig.txt
C) 87656 724999.config.txt
D) 87654.0L049config.txt

Solutions: