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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

A. Configure Loyalty Program preferences for B2C Commerce Site
B. Configure connected app named B2C Loyalty Connector
C. Add Loyalty Management for Commerce Cartridge
D. Configure connected app named B2C Commerce Loyalty Connector
E. Install Loyalty Management for B2C Commerce Package

Question 2

An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A. Create a Journal Subtype for each case.
B. Create a custom field on transaction journal object
C. Create a Journal Type for each case.
D. Create a custom field on Loyalty Ledger object

Question 3

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
B. Create and implement a feature-rich Loyalty Member Mobile App
C. Install the Salesforce Loyalty Member Mobile App
D. Enable Experience Cloud and customize the Loyalty Member Portal

Question 4

A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?

A. Marketing Cloud Mobile Push
B. Marketing Cloud Connect
C. Marketing Cloud MobileConnect
D. Marketing Cloud Personalization

Question 5

An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A. The Loyalty tier group field is populated.
B. The qualifying point reset date, period, and frequency are set on the tier group.
C. The currency type field must correspond to non-qualifying.
D. The Currency type field must correspond to qualifying.

Solutions: