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IBM Assessment: IBM Case Manager V5.0 Sample Questions:

1. Which of the following represents a case in Content Engine?

A) A custom object filed in a case type folder
B) A custom object filed by year, month, date, time
C) A folder object filed by year, month, date, time
D) A folder object filed in a case type folder

2. Which insurance company's business scenario or challenge is a prime candidate for IBM Case Manager?

A) A customer requests a new home content policy to be added to existing policies. Content descriptions, estimations, deductible options are evaluated
B) A customer requests a last name change. This means a pre-determined list of systems containing account information need to be updated with the new last
C) A customer requests an address change as well as a billing cycle change. The customer wants to transition from bi-annual billing to monthly billing
D) A customer requests written details of the policy and additional product descriptions

3. Which application is used to modify the Case Monitor data stream objects when exposing a case property?

A) Cognos Real-time Monitoring Dashboard
B) Process Configuraiton Console
C) Case Manager Builder
D) Cognos Real-time Monitoring Workbench

4. How do you configure who is allowed to create a case in a production environment?

A) In Case Manager Administration Client, configure and run the Configure Production Environment task with settings to allow create case for the user
B) In Case Builder, including the user in the Manage Solutions \ Solution \ Case Type \ Case Creators dialog
C) In FileNet Enterprise Manager, setting the Case Folder case type security to include Create Instance permission for the user
D) In the Mashup Center Space Manager, using the Share function to include the user in the Edit List

5. How does a deployed case management solution map to Process Engine queues and rosters?

A) One queue per role in a solution, one roster per case type
B) One queue per case type, one roster per solution
C) One queue per role in a solution, one roster per solution
D) One queue per solution, one roster per case type

Solutions: