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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Why would an investment analyst report be a good source of company information?

A) This will report the customer's actual IT expenditures for hardware, software, services
B) It will likely give you an inside track on internal management relationships
C) You will find company-endorsed estimates of product level sales growth
D) It can complement company-published data and give you insight for discovery

2. What is an example of a financial benefit?

A) Estimates of value for which the customer finance executive has given you written evidence of agreement.
B) The highest priority impacts available to customers from implementing an IT solution.
C) Estimates of monetary value which the customer could realize after paying for the solution costs.
D) A result that is more important to Senior Executives than mid-level managers.

3. What should you consider when recommending solutions?

A) Include more details about the investments needed, where a customer expense is highest.
B) Try to shift risks of budget overruns to the IT management team.
C) Ensure the business case and solutions cover a common scope.
D) Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions.

4. What should your next step be once you have completed defining your recommended solution?

A) Measure benefits realization
B) Develop business case
C) Present to the relevant stakeholders for buy-in
D) Conduct business requirements analysis

5. An implementation roadmap should be structured around which two items? (Choose two.)

A) The business case
B) Anticipated dates for vendor releases of new product versions
C) Quarterly backup and upgrade schedules for installed hardware or software
D) Opportunities to bundle changes together with other work items on the IT organization's calendar
E) Managing implementation risks

Solutions: