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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) SRV
B) TXT
C) MX
D) PTR

2. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per minute
B) 300 requests per second
C) 1800 requests per minute
D) 30 requests per second
E) 1000 requests per minute

3. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
B) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
C) Enable "Webex App Integration" under Desktop > Webex App configuration.
D) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
E) Enable "State Synchronization" under Desktop > Webex App configuration.
F) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

4. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

5. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) ANI validation rule
B) Multimedia profile
C) Desktop layout JSON
D) Call recording policy

Solutions: