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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement?

A) EGW_SECURE_UPDATE_ENABLED
B) EGW_AUTO_CONT_CREATE
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_UPDATE_BY_CREATE
E) EGW_ENABLED

2. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Object Designer
B) Custom Object Read
C) Session Authentication
D) Account Authentication
E) Custom Object Create

3. Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

A) RN$
B) $C
C) C$
D) CF$
E) CO$

4. Your customer has five different incidents queues:
-Help -Tier 2 -Escaped -Accounting -VIP The Help and VIP queues have the quickest response goals.
Which two configurations will ensure that an agent's profile pulls incidents assigned these queues first using a single agent profile?

A) Add all five queues to the agent's profile with Helper and VIP being the first two in the list.
B) Use the First Due Pull Policy
C) Add all five queues to the agent's profile.
D) Create an agent profile to only work these two queues.
E) Use the Strict Priority Pull Policy

5. A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.

A) Insert the Warranties control into a tab in the Contact workspace.
B) Insert a report control and assign a Warranties report into a tab in the Contact workspace
C) Insert the Warranties fields into the Contact workspace.
D) Use the Warranties workspace and add the Contact control.

Solutions: